Shipping & Returns

We currently ship to addresses within the United Kingdom only. Every tool is dispatched in protective packaging with its charging cable and instructions.

Orders are processed within 1–3 days. Standard UK delivery then takes 7–14 working days from the date of dispatch.

Most orders arrive well inside that window, but our stock is shipped on a tracked international service, so we quote the full range rather than a best case.

Standard UK shipping is £4.99, and free on orders over £50. An express service is available at checkout for £6.99.

Working days are Monday to Friday, excluding UK public holidays.

Because you are buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a statutory 14-day cooling-off period. You may cancel your order for any reason — you do not need to give one.

The 14 days run from the day you (or someone you nominate) receive the goods. Where an order arrives in several parts, the period runs from the day the last item is received.

To cancel, tell us clearly before the 14 days are up by contacting us via our contact page with your order number. A short message is enough; you may also use the model cancellation form set out in the Regulations.

After cancelling you have a further 14 days to send the goods back. We refund within 14 days of receiving the goods back, or of you providing proof of return — whichever is sooner. Refunds include the standard outbound delivery charge; if you chose a more expensive delivery option, we refund the standard rate.

You are responsible for the cost of returning the goods unless the item is faulty or not as described. You may handle the goods as you would in a shop; if their value is reduced by handling beyond that, we may deduct a reasonable amount from your refund.

The Regulations allow us to refuse cancellation for sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. Where a product carries such a seal this is stated on the packaging. Your cooling-off right applies in full to any item that remains sealed.

On top of your statutory rights, we accept returns of unopened items in their original packaging for 30 days from delivery.

If something arrives damaged or develops a fault, contact us via our contact page with your order number and a photograph. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund, and we cover return postage in these cases.

Please email us first so we can log your return. We will confirm the return address with you in that reply. We recommend a tracked service, as we cannot refund items that do not reach us.